Frequently Asked Questions
Everything you need to know about your Paire experience.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your items ship, we will send a tracking link so you can follow your package's journey in real-time.
How do I determine my correct size?
We provide a detailed size guide on every product page. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the specific fabric elasticity mentioned in the description.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging. Exchanges are always free, while returns for a refund may be subject to a small processing fee depending on your location.
Do you ship internationally?
Yes, Paire ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific destination and selected shipping method.
How should I care for my Paire garments?
To ensure longevity, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid bleach and tumble drying to maintain the integrity of the premium fabrics.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.